Last updated: July 3, 2026
This Return & Refund Policy applies to purchases made from Fmnzk and explains the return window, item condition, return label, exchanges, and refund timing. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
For ceramic tea mugs with infusers and lids, customers should keep the original packaging and included accessories until they are sure the item fits their intended use. The store treats ceramic tea mugs with infusers and lids as a focused product group, so service decisions are tied to the exact listing, order record, and condition evidence rather than broad catalog claims. For drinkware orders, support language refers to ensuring delicate glassware, tumblers, or ceramic mugs arrive intact and match the listing details.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items should be returned clean, unused, undamaged, and with the original packaging, tags, manuals, accessories, and included components when those were provided. Damage caused by misuse, improper care, unauthorized alteration, or normal wear may affect eligibility unless applicable law provides otherwise.
RETURN PROCESS & RETURN ADDRESS
To start a return, you can contact us at support@fmnzk.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers looking to request a return can reach out through Fmnzk's current support email with the order details.
Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 376 Suan Phak Road, Taling Chan Subdistrict, Taling Chan District, Bangkok, Thailand.
When contacting us, include your order number, checkout email, item name, and the reason for the request. If the issue is damage, defect, or an incorrect item, please include clear photos or video of the product and package. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number.
RETURN SHIPPING FEES
If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.
For accepted returns, the return label is included in the package, free.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIME_FRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
Exchanges are accepted when the replacement item is available and the returned item qualifies under this policy. If the requested exchange is unavailable, we may process an approved refund instead. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@fmnzk.shop or +66963279814. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.
Tea Mug Condition Review
For Fmnzk returns, we review whether the ceramic mug, infuser, lid, and original packaging are clean, unused, and complete. Returns may be declined when an item shows tea stains, mineral marks, chips after use, bent infuser mesh, cracked lid after delivery, odor, washed wear, or missing included pieces.
Return Packing for Ceramic Tea Sets
Please return eligible tea mugs with the cup, lid, and infuser protected from impact during transit. The included return label is free, and Fmnzk does not charge a restocking fee for eligible ceramic tea mug returns.