Last updated: July 3, 2026
This Shipping Policy explains how Fmnzk handles order processing, standard delivery, tracking, and shipment support. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
When preparing ceramic tea mugs with infusers and lids for shipment, we review the order record, delivery address, and item details before releasing the parcel to the carrier. The store treats ceramic tea mugs with infusers and lids as a focused product group, so service decisions are tied to the exact listing, order record, and condition evidence rather than broad catalog claims.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days mean Monday-Saturday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further. The policy language is written for customers in Singapore, with delivery, return, and support details aligned to the current store setup.
SHIPPING METHODS & COURIERS
We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.
Some orders may be shipped in separate parcels because of product availability, package size, carrier routing, or warehouse handling. When we split a shipment, we do not charge an additional standard shipping fee.
Ceramic Tea Mug Packing Notes
Fmnzk tea mugs are checked for ceramic cup body, lid, infuser, handle, rim, color, and package quantity before shipment. Shipping covers the listed tea mug set only and does not include tea leaves, spoons, trays, kettles, thermos parts, or beverage ingredients shown for styling.
Fragile Cup Delivery Review
After delivery, customers should inspect the ceramic body, lid, infuser, handle, rim, and packaging before discarding the carton. If a cup, lid, or infuser arrives cracked, chipped, bent, or missing, photos of the item and packaging help support review the shipment clearly.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.
If tracking stops updating for several Business Days or the parcel appears damaged, delayed, or lost, customers can contact us with the order number and a clear description so we can review the carrier information and available resolution. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number. For drinkware orders, support language refers to ensuring delicate glassware, tumblers, or ceramic mugs arrive intact and match the listing details. Contact support@fmnzk.shop for shipment support.
CONTACT
For shipping questions, contact Fmnzk support at support@fmnzk.shop or +66963279814. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.